Liverpool John Lennon Airport has completed the latest phase of improvement works, with almost £3 million invested over the last nine months in improving customer experience.
New retail stores, bars, and restaurants have opened across the airport, and around 2,000sqm of the upper floor of the Departures Lounge has also been refurbished and upgraded.
The works were based on feedback regarding the standard of shopping and eating facilities on offer, and aimed to create a more comfortable and exciting space for passengers.
High Street brands Dixons and Accessorize are among the new arrivals at the airport, offering goods at tax-free prices, 20% less than on the High Street. A premium Cabin Bar with views across to the runway and a new Ritazza coffee shop are also among the recently opened stores.
Upgraded facilities on the refurbished Departures floor include new washrooms, larger flight information screens, as well as new seating and lighting.
A further £2 million is set to be spent on improving the terminal, with work to commence in the autumn. The next phase of development work will see an expansion and redesign to the existing World Duty Free shop among other improvements.
Commenting on the works, Liverpool John Lennon Airport’s commercial director, Lucy O’Shaughnessy, said:
“Previous investments in a number of passenger facilities at the Airport have seen our customer satisfaction levels reach an all-time high.
“We believe these latest improvements have created a real ‘wow factor’ for passengers as we welcome them into the Departure Lounge, building on existing positive passenger feedback and further enhancing the customer experience.”